Shipping & Returns

Effective Date: August 2024

Jalwan is providing you with a seamless shopping experience. Please review our Shipping and Return Policy to understand how we handle shipping and returns.

 

Shipping Policy

Shipping Locations:

  • We currently ship to Lahore and other regions within Pakistan.

Processing Time:

  • Orders are processed within 1-2 business days from the date of purchase.
  • You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods and Costs:

  • Standard Shipping: Estimated delivery time is 3-5 business days. Shipping costs are calculated at checkout based on your location.
  • Express Shipping: Available for faster delivery. Estimated delivery time is 1-2 business days. Additional charges apply.

Delivery Issues:

  • If you experience any issues with delivery, such as delays or missing packages, please contact us at jalwanecommerce@gmail so we can assist you.

Return Policy

Goodwill Exchange Policy:

  • Jalwan offers a 7-day goodwill exchange policy.
  • To be eligible for an exchange:
    • The item must be returned within 7 days of the purchase date.
    • The product must be in its original packaging.
    • The seal of each product must be intact.
    • The packaging of the product must not be tampered with.

How to Initiate an Exchange:

  1. Contact Us: Email us at jalwanecommerce@gmail with your order number and reason for exchange.
  2. Exchange Authorization: We will provide you with Exchange Authorization (EA) instructions and address details.
  3. Return the Product: Ship the item to the address provided in the EA instructions. You are responsible for the shipping costs associated with the return.

Refunds:

  • Refunds are not available under our goodwill exchange policy. Exchanges are offered instead of refunds.

Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact us immediately at jalwanecommerce@gmail with your order number and a description of the issue. We will arrange for a replacement or a refund, as appropriate.

Non-Refundable Items:

  • Products that do not meet the eligibility criteria for return (e.g., opened or used products) are not eligible for exchange.

Contact Us

For any questions or concerns regarding our shipping or return policy, please reach out to us:

  • Email: jalwanecommerce@gmail
  • Phone: +92 300 637 0045
  • Address: House No. 172, Icon Villas, Phase 1, Near Dunyapur Chowk, Multan, Pakistan

Thank you for choosing Jalwan! We are dedicated to providing you with exceptional service and ensuring your satisfaction.